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Voice Server Platform

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Highlights

Configuration of Extensions Trunks to Extensions Mapping Dial Plan Hardware Setting

• CTI Application Support Different CTI Hardware.
• VXL language is the voiceserver Telephony CTI server script language Basic AutoAttendant with small script.
• Multiple Addons or Engines can be installed in this platform.
• Call-Center Engine Call Distribution and Monitoring.
• Call-Recording Engine Call Recording and Monitoring.
• VoiceMail Engine Multilanguage VoiceMail.
• AutoAttendant Engine AutoAttendant functionality.
• IVR Engine Menu-Driven IVR.
• CDR Engine CDR integration.

BUILT IN AUTOATTENDANT

Voice Server PlatformBasic AutoAttendant greets

the caller with an introductory message and provides menu options from which to select Basic AutoAttendant with Working Schedule routing Basic AutoAttendant with Extensions or Department or Branch routing Leave a voicemail message at any extension's voice mailbox Jump to another auto attendant Communicates with Call Information and identify caller number.

Call Center (CASCO)

VXL scripting language (Proprietary) based ACD Scenarios for easy customization Priority based Queue Control Multi-supervisor enabled with online agent monitoring Call Recording with encryption & compression Smart Customer Identification Built-in Predictive dialer Built-in IVR capabilities Rich Reporting Module Security & Auditing Trials Logs.

VoiceMail (Softvoice)

VXL scripting language (Proprietary) based Auto-Attendant,and voice scenarios for easy customization Support all Telephony Integrations ,no-integration PMS & Hospitality ready Multiple Languages with sub language for language localization Multiple Extensions per mailbox Multiple Greetings per mailbox Personal PC Module for LAN mailbox login Message priority (Urgent and Normal) Group Message Broadcasting.

IVR (SoftBrokerage)

Menu-driven IVR, Customized scenairos for each client , Multiple data source reader support and compatible with multiple databases.

Settings

Configuration of Extensions Trunks to Extensions Mapping Dial Plan Hardware Setting: Call recording duration, Recording format ,Playing message format Call Integrations Devices Engine Configuration Working Schedule Script Interpreter DTMF Integration & Tone Detection.

Visual Designer

VXL language is the voiceserver Telephony CTI server script language Which in campaign with the engines binary files can implement any CTI applications include : Autoattendant,voicemail,IVR,Callcenter.